To provide service beyond customer expectation is the main crucial policy that Mazda adheres to and continues to develop constantly. Mazda reinforces our commitment to elevate after-sales service to international standards by organizing MAZTECH Thailand or Mazda customer service skill competition 2022 to find the best technician, sales consultant and customer relations executive in Thailand from Mazda dealers nationwide and aims to increase service standard of Mazda’s after-sales service personnel. This is in line with Mazda’s intention to deliver best service experience to customers in both domestic and international level. More importantly, the winners of this competition will be the representatives of Thailand to participate in the international customer service skill competition.
Dr. Panat Boonkham, Vice President of customer support of Mazda Sales (Thailand) co., Ltd. said, “In addition to deliver quality products to all customers, the more important subject that Mazda adheres to is providing service quality that exceeds customer expectation. The purpose is to offer customer’s best experience in every touch point when they come to have a car service at Mazda service center nationwide. Throughout the time, Mazda is conscious about the importance of developing and increasing human potential in order that they can bring experience, knowledge and skill to solve the problem correctly so that they can deliver quick service to customers. The MAZTECH Thailand is important because it helps to push and provide opportunities for service personnel to develop their capabilities, experience and knowledge. In addition, it is crucial for employees to utilize it and deliver better service to customers. Mazda is delighted to see that employees are enthusiastic and work hard to make themselves ready for this competition.
MAZTECH Thailand 2022 is held for the 17th year at the Mazda Training Center and there are service personnel from dealers from all over the country participating the competition. The objectives of this competition are to encourage service personnel to develop their skills and empower themselves to support customer service with the same standard throughout the country. Importantly, the participants will bring their knowledge and skills to use in work to fix the problems precisely since the first time. This is our service standard that Mazda aims for all dealers’ staff to have such professional skills, knowledge, expertise and highest potential to deliver to all customers at our service center nationwide. In addition, Mazda organizes this competition to search for and prepare employees who won the competition to be the representative of Thailand to participate in the international skills contest. This competition is categorized as individual and dealer types and can be divided into technician, service consultant and dealer customer relationship center categories. The winners of each categories are as follows,
- Technician: Mr. Pongwiwat Posom from KP Auto Klongluang Co., Ltd.
- Service Consultant: Mr. Arnon Wansao from VMD Autosales Co., Ltd. (Uttaradit)
- Dealer Customer Relationship Center: Ms. Akanit Sukathorn from 14 Automotive Co., Ltd.
“The winners from this competition will receive trophy, certificate, cash prize worth 30,000 Baht and souvenir. This is to build morale and pride of employees and dealers. Lastly, Mazda Sales Thailand and dealer nationwide promise that we will strive to enhance our service standard to deliver best customer experience and to thank for their trust and choose Mazda car as their vehicle for a lifetime.” Dr. Panat added.